Standard OPUS Warranty

Register your OPUS^® warranty online within 14 days of collection

FOR WARRANTY AND AFTER SALES, PLEASE CONTACT YOUR SUPPLYING DEALER IN THE FIRST INSTANCE.

OPUS^® guarantees the camper for leisure usage for 12 months from the date of collection. The AIR tube technology is covered for a period of 24 months from this date.

OPUS^® will bear the costs of labour and parts (transportation excluded) on goods repaired under this warranty provided that:

• Faults are attributable to flaws or defects in materials or workmanship only.
• The directions in the owners manual have been thoroughly observed at all times.
• Unauthorised repairs have not been carried out.

Items or Repairs not covered under this warranty include:

• Defects resulting from wear and tear through normal use.
• Defects resulting from misuse, accidental, storm or wilful damage.
• Damage resulting from improper storage or maintenance.
• Negligence or damage resulting from unauthorised repairs.
• Bladder damage including, but not limited to, over inflation, unnecessary release of the sealed zips on the black holding tubes etc. Please note that the inflatable bladders are subject to wear and tear and are a replaceable item.
• General wear and tear to flysheet and all components including but not limited to guy lines, storm straps, ladder pegging bands etc.
• Slubs within the fabric which are a natural characteristic.
• Damage caused by packing your tent/awning away wet including but not limited to colour transfer/dark coloured fabric transferring to lighter coloured fabric, mould etc.
• Damage caused by or as a result of extremes of weather including but not limited to storms, wind, cold etc.
• Moisture appearing on the inside of the flysheet caused by condensation including but not limited to weather conditions, insufficient ventilation etc.
• Leakage through seams due to excessive abrasion.
• Damage caused from misuse of the pump, including but not limited to tampering with the pump system, adjusting the pre set pressure of the pump etc.
• Leakage through seams including main seams where it has not been possible to apply seam sealant during the manufacturing process or where tape has peeled away, or where taping is broken during the manufacturing process because of the necessity to incorporate tie points, suspension points etc.
• Damage due to over-tensioning including but not limited to, damaged seams, zips, pegging points etc.
• Broken or damaged zips caused by undue force, jamming, incorrect pegging etc.
• Broken buckles/pegging points subjected to over tensioning/undue force etc.
• Damage sustained due to cooking inside or near the awning/tent.
• Damage caused by UV degradation or acid rain to the tent/awning and its components.
• Damage caused by jumping, bouncing, launching yourself onto or off any AIR tube or twisting, bending, wrenching or handling any AIR tube in any such manner which will inevitably cause damage.
• Products used on permanent sites, displays or commercial use by rental companies.
• Transportation or shipment costs to and from the manufacturer or their recognised agents/dealers for repair or assessment against a warranty claim.

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.

The manufacturer and/or their recognised agents/dealers, directors, employees or insurers will not be liable for consequential or other damages, losses or expenses in connection with or by reason of the inability to use the product for any purpose.

Any claim(s) arising due to missing parts or faulty goods MUST be made before use. The manufacturer will not be responsible for any claims regarding missing parts or faulty items where the product has not been checked by the user prior to use.

Once you have received authorisation, please return the OPUS^® to your place of purchase for inspection. The cost of transportation is not covered under this warranty. In the event of the product being returned for assessment, it must be sent in a completely dry and clean condition. Please ensure all personal possessions are removed. Failure to do this will also deem the product unfit for inspection.

This warranty is not transferable.

Register your OPUS^® warranty online within 14 days of collection